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Terms and policies

This page outlines how Unravel works behind the scenes - including our terms of service, policies and important disclaimers.

Please read this information carefully so you understand what we can offer and what we cannot. Our aim is to keep our work together safe, respectful and clear.

Terms and conditions

These terms and conditions are intended to ensure clarity, respect, and mutual integrity between Unravel and all clients engaging in this work.

1. Nature of service

Unravel works with the underlying pattern and automatic response itself, using proprietary consciousness technology as part of the process. This work is not medical, psychological, or crisis intervention treatment. It does not diagnose, prescribe, or replace clinical care.

2. Personal responsibility

By engaging with Unravel, you acknowledge that you remain responsible for your wellbeing, decisions, and lifestyle during and after this process.

3. No crisis or acute care

Unravel does not accept bookings for individuals in active crisis, acute psychological distress, or requiring emergency intervention. This work is designed for those ready to engage consciously and willingly in the Unravel process. If you are in crisis or feel unsafe, contact your GP or call or text 1737 (NZ) any time.

4. Consent to participate

Sessions are only conducted with full willingness. If booking on behalf of someone else, you confirm they have given informed consent and are choosing to participate of their own free will. Unravel reserves the right to decline bookings that are not aligned with this principle.

5. Session experience

Each system processes differently. Some feel immediate shifts, while others integrate quietly over days or weeks. There is no guarantee of specific sensations. Everyone’s experience is different. That’s why we check in after each session, so the next one can be adjusted to you.

6. Agreement of care

By continuing with our services, you agree to:
• Support integration through a balanced lifestyle — including hydration, nourishment, rest, low stimulation where possible, and conscious care of your nervous system.
• Understand that chemical addiction imprints may shift, while trauma and behavioural loops often unwind in layered phases.
• Remain a willing participant in your own regulation, not outsourcing healing or responsibility.

7. Multiple session pathway

Different patterns call for different levels of support — from a focused starting point to an intensive, structured pathway. Every programme begins with the intake questionnaire and includes feedback check-ins between sessions.

8. Confidentiality

All personal information shared is treated as confidential and held with respect. Beyond your consent and date of birth on the intake questionnaire, no personal information comes through during a session. Nothing about your experiences is recorded or kept.

9. Payment and cancellations

Payment is required at the time of booking. Cancellations or rescheduling must be made within the stated window on the booking page. Late cancellations or non-attendance may result in forfeited session credit.

10. Disclaimer

Unravel makes no medical or psychological claims. Unravel is not a substitute for medical care or medically supervised withdrawal. It can sit alongside medical care, psychotherapy, or a rehabilitation programme. You are encouraged to seek professional or medical guidance where needed. By participating, you confirm that you engage at your own discretion and responsibility.

11. Completion of agreement

Proceeding with a booking signifies that you have read, understood, and agreed to these terms. This agreement is made in the spirit of clarity and mutual care.

Policy and disclaimer

*Always continue any prescribed care unless advised otherwise by a qualified medical professional.

Website and booking policy

Unravel works alongside your prescriber or treating clinician, not in place of them, and does not manage medical detox or supervised withdrawal. A remote, non-invasive approach designed to help people identify and work with the underlying patterns associated with trauma, stress, PTSD and addictive behaviours. This work is complementary in nature and does not claim to diagnose, treat, or cure any medical or psychological condition. Engagement with Unravel requires willingness, self-responsibility, and respect for your own integration process.

Website and booking disclaimer

• Unravel does not offer crisis intervention, acute trauma response, or emergency healthcare.

• Sessions are not a substitute for therapy, medical treatment, psychiatric intervention, detox support, or addiction rehabilitation programmes.
• You are encouraged to seek appropriate medical or therapeutic care where needed and to use this modality as a complementary support.
• All testimonials or examples of transformation are personal to those individuals and do not guarantee a specific outcome.
• Unravel does not accept responsibility for any decisions or lifestyle changes made by clients before, during, or after sessions. You remain responsible for your choices and integration process.

By engaging with this work, you accept full responsibility for your participation.

Booking disclaimer summary

Before confirming your booking, please acknowledge the following:

I understand that Unravel sessions are complementary and not medical, psychological, or crisis care.
I confirm that I am booking this session for myself and not for another person, and I willingly consent to participate in this work.
I have read or been given access to the terms & conditions, and I understand that:
- No practitioner directly heals another — services are offered and it is my body's own intelligence that integrates change.
- Unravel does not accept clients in acute crisis or emergency states.
- Results vary and may unfold gradually over time.
- I remain responsible for my wellbeing and will support post-session integration through self-care, hydration, nourishment, and nervous system awareness.
I understand that this session is part of a layered unwinding process and not positioned as a one-off cure.
I give full consent to begin this work.

By completing this booking, I confirm my agreement and readiness to proceed.